In this case, they had to completely disassemble this Dell laptop to reset the bios. For whatever reason, the IT crew couldn't figure out or didn't care to put the laptop back together. So one of them approached me and told me that I could have the laptop if I could put it back together. In just over 30min I had it back together and booting.
The best part is that I have never taken a laptop apart before and had to figure it out on my own. Just like a jigsaw puzzle except I didn't have a picture to look at. The hardest part was figuring out where all the screws went. So of course, there were a few left over.
Note: This great guide wasn't available until 2010. Trust me I tried google first, It is amazing how far the internet has come in the last 10 years.